Frequently Asked Questions
Everything you need to know about your gear and your goals.
What is the standard shipping time for performance gear?
Most orders are processed within 24 hours and typically arrive within 3-5 business days. Expedited shipping options are available at checkout for athletes on a tight schedule.
Do you offer a warranty on high-performance electronics?
Yes, all GPS watches, heart rate monitors, and smart trainers come with a minimum one-year manufacturer's warranty covering defects in materials and workmanship.
What is your return policy for footwear?
We offer a 30-day 'Run-In' guarantee. If your shoes don't feel right after a few miles, you can return them for a full refund or exchange, provided they are not excessively worn or damaged.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log in to your Pulse Endurance account to view real-time updates on your shipment.
Do you offer international shipping?
Currently, we ship to over 50 countries. Shipping costs and delivery timelines vary by location and are calculated automatically during the checkout process.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free financing options through Klarna and Affirm for larger equipment purchases.